DEEPRAPID

Privacy Policy

Last updated: December 14, 2025

1. Introduction

DEEPRAPID ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered social media automation platform.

By using DEEPRAPID, you consent to the data practices described in this policy. If you do not agree with the practices described here, please do not use our Service.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

  • Email address (for authentication and communication)
  • Display name (optional)
  • Profile picture (optional)
  • Subscription tier and billing information

2.2 Social Media Account Data

When you connect social media accounts (X, LinkedIn, Instagram, etc.), we collect and store:

  • OAuth access tokens and secrets (encrypted)
  • Account usernames and platform IDs
  • Profile information (display names, avatars, follower counts)
  • Content you create, schedule, or post through DEEPRAPID
  • Engagement data (likes, replies, follows) for analytics

2.3 Usage Data

We automatically collect information about how you use DEEPRAPID:

  • Feature usage and interaction patterns
  • Content generation and posting frequency
  • Agent activity and automation settings
  • Error logs and performance metrics
  • IP address and device information

2.4 AI Provider Information

If you configure AI providers (Grok, OpenAI, Anthropic), we store encrypted API keys to generate content on your behalf. We do not access or use your AI provider accounts for any purpose other than your content generation.

3. How We Use Your Information

We use the collected information to:

  • Provide, maintain, and improve the Service
  • Authenticate your identity and manage your account
  • Connect to and manage your social media accounts
  • Generate AI-powered content based on your brand voice and preferences
  • Schedule and post content to your connected platforms
  • Process payments and manage subscriptions
  • Send service-related communications (notifications, updates, support)
  • Analyze usage patterns to improve features and user experience
  • Detect, prevent, and address technical issues and security threats
  • Comply with legal obligations and enforce our Terms of Service

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data only in the following circumstances:

4.1 Third-Party Platforms

When you connect social media accounts, we share necessary information (via OAuth) to post content and manage your accounts as authorized. Each platform's privacy policy governs their use of this data.

4.2 AI Providers

When generating content, we send your brand voice, prompts, and context to your configured AI provider (Grok, OpenAI, Anthropic). These providers process data according to their own privacy policies.

4.3 Service Providers

We may share data with trusted service providers who assist in operating our platform, such as:

  • Payment processors (Stripe) for billing
  • Hosting and infrastructure providers
  • Analytics and monitoring services
  • Customer support tools

These providers are contractually obligated to protect your data and use it only for specified purposes.

4.4 Legal Requirements

We may disclose information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our users or others.

5. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption of sensitive data in transit (TLS/SSL) and at rest
  • Secure OAuth token storage with encryption
  • Regular security audits and vulnerability assessments
  • Access controls and authentication requirements
  • Secure database storage with restricted access

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. We may retain certain data after account deletion for:

  • Legal compliance and dispute resolution
  • Preventing fraud and abuse
  • Enforcing our agreements
  • Backup and disaster recovery purposes (for limited periods)

You may request deletion of your account and associated data by contacting support@deeprapid.ai. We will process deletion requests within 30 days, subject to legal retention requirements.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your data
  • Portability: Request transfer of your data to another service
  • Objection: Object to certain processing activities
  • Restriction: Request restriction of processing
  • Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, contact us at support@deeprapid.ai. We will respond within 30 days.

8. Children's Privacy

DEEPRAPID is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at support@deeprapid.ai.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using DEEPRAPID, you consent to such transfers.

We ensure appropriate safeguards are in place for international data transfers, including standard contractual clauses where applicable.

10. Cookies and Tracking

We use cookies and similar technologies to:

  • Maintain your session and authentication state
  • Remember your preferences and settings
  • Analyze Service usage and performance
  • Provide personalized features

You can control cookies through your browser settings. However, disabling cookies may limit certain Service functionality.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected and how it's used
  • Right to delete personal information
  • Right to opt-out of the sale of personal information (we do not sell your data)
  • Right to non-discrimination for exercising privacy rights

12. GDPR Compliance (EU Users)

For users in the European Union, we comply with the General Data Protection Regulation (GDPR). Our legal basis for processing includes:

  • Contract: Processing necessary to provide the Service
  • Consent: Where you have provided explicit consent
  • Legitimate Interest: For service improvement and security
  • Legal Obligation: To comply with applicable laws

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

  • Email to your registered address
  • Notice through the Service
  • Updating the "Last updated" date at the top of this page

Your continued use of DEEPRAPID after changes become effective constitutes acceptance of the updated policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: support@deeprapid.ai
Website: deeprapid.ai

We will respond to your inquiry within 30 days.